Terms and Conditions
Policies and Procedures
These policies and procedures apply to all products and services issued by Ninja Zone LLC
- We will ship to a different address other than the billing address when indicated on the order form.
- All orders will ship within 7 business days when products are available in inventory, or within 7 days of inventory coming into stock based on the order placed. This does not include equipment orders or custom orders. We will not overnight ship any orders.
- Packages that are returned to us as undeliverable are issued a full refund.
- We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order by contacting us at 1-317-449-0900 or at [email protected]
- Cancellations must be made within 24 hours of placing the order or before the order ships.
- If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged.
- All refunds will be processed within 7 days.
- If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
- Ninja Zone LLC reserves the right to cancel any order at any time if company sees fit.
- All package contents must be in “as new” condition and all items must be delivered in a single package in order to be refunded.
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee.
- Customers must contact our support department for a RMA (Returned Merchandise Authorization) Number. This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds can only be refunded by the method the order was originally charged.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from Ninja Zone LLC will not be refunded.
- Shipping of the product back to Ninja Zone LLC will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to 60 days from the original date of purchase.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
- We cannot ship to APO/FPO addresses.
- International customers are responsible for all additional fees acquired through customs.
If you have questions or comments regarding Ninja Zone products, please email us at: [email protected] or call us at (317) 449-0900